1. Parties and scope
The customer is an agency or business operator ordering a service for its business through an authorised representative. The provider is the company expressly identified in the order and payment documents. Its full details must be available before the offer is accepted.
Services may include access to XO Pulse or other digital tools, network membership, website configuration, training, consulting or support. The order defines the package; a product name does not mean that every XO service is included.
2. Ordering and acceptance
Before entering the contract, the customer receives the service description, access or delivery period, total price, currency, taxes, payment arrangements, termination rules and provider details. Any missing essential terms must be agreed before payment.
Acceptance is an explicit order confirmation or payment only where the customer was told beforehand that this action accepts the specific terms. Browsing the website, requesting a consultation or creating a free account does not itself create a paid contract. The customer must receive confirmation that can be retained.
3. Price and payment
Price, currency, included taxes, additional work and payment schedule are stated in the order or invoice before acceptance. Bank fees and conversion depend on the payment provider’s terms. Pay only using agreed payment details.
Recurring payments and automatic renewal apply only under separately agreed terms specifying the period, amount or calculation method and how to decline renewal. A published price change does not retrospectively change an order already paid for.
4. Delivery and acceptance of services
Access is activated or work begins once the order’s prerequisites are met, including agreed payment, information and required access permissions. Timescales, user numbers, limits, deliverables and support arrangements depend on the product selected.
The customer checks the access or deliverable and reports defects with a description of the problem. Acceptance, corrections and documentation follow the order and applicable law; silence alone is not unconditional acceptance of all services.
5. Responsibilities and data
The provider supplies the agreed scope, handles service quality enquiries and meets confidentiality obligations. The customer pays on time, provides necessary accurate information and ensures its users are authorised.
For customer data, the parties agree on roles, instructions and processing terms. Sending traveller data to a service does not transfer the agency’s obligations to the traveller to the provider. Brand use, franchise rights, agency authority or exclusivity require separate agreement.
6. Cancellation, termination and refunds
Cancellation of one-off services, subscription termination and refund conditions are disclosed before acceptance. Requests are considered against services actually delivered, agreed costs and mandatory law; this offer does not impose a blanket no-refunds rule.
If a service cannot be delivered, the parties agree a remedy, revised timescale or settlement and refund for the undelivered part under the contract and law. Before account closure, the parties agree on available data export, the collection period and subsequent deletion or mandatory retention.
7. Liability and disputes
Each party is responsible for its obligations under the contract and applicable law. The provider does not guarantee a particular agency profit or an independent tour operator’s performance. This does not exclude the provider’s liability for its own breaches.
A party relying on force majeure must notify the other party and substantiate its impact; such circumstances do not automatically cancel all obligations. Send claims to the contacts below. Unresolved disputes are decided by a competent court under applicable rules; choice of law and jurisdiction may be separately agreed within legal limits.
8. Version and document priority
The version supplied before acceptance applies to the order. Website changes apply to future orders unless the parties lawfully agree otherwise. Individually agreed terms prevail over conflicting general terms, and mandatory law prevails over contractual provisions.